Terms and Conditions
Introduction
These Terms and Conditions govern the use of this website and the services provided by Eli & Guy Travel Agency.
By accessing this website or booking services with us, you agree to these terms.
Services
Eli & Guy Travel Agency offers tailor-made travel experiences in Botswana and Southern Africa, including:
Safari planning and travel design
Self-drive support and guidance
Community-based experiences
Accommodation and activity arrangements
Travel consultation calls
All services are subject to availability and confirmation.
Bookings
All bookings are confirmed only once agreed in writing (email or formal confirmation).
A deposit may be required to secure services.
Final payment terms will be communicated during the booking process.
Prices
Prices may vary depending on:
Season and availability
Exchange rates
Supplier pricing changes
All prices will be clearly confirmed before booking.
Changes of Itinerary
We reserve the right to make changes to itineraries due to:
Weather conditions
Wildlife movement
Safety concerns
Operational requirements
Any changes will always aim to provide an equivalent or improved experience.
Responsibility and Liability
Eli & Guy Travel Agency acts as an intermediary between clients and local service providers.
While we carefully select our partners, we are not responsible for:
Actions or omissions of third-party providers
Delays, cancellations, or disruptions beyond our control
Travel Risks
Travel in Botswana and remote areas involves inherent risks, including:
Wildlife encounters
Road conditions
Weather changes
By booking with us, you acknowledge and accept these risks.
Health and Safety
Clients are responsible for:
Ensuring they are fit to travel
Following safety instructions provided by guides
Acting responsibly in wildlife environments
Failure to follow guidance may result in risks for which we are not liable.
Insurance
Comprehensive travel insurance is strongly recommended, including:
Medical coverage
Trip cancellation
Emergency evacuation
Payments
Payment terms will be agreed individually.
Failure to meet payment deadlines may result in cancellation of services.
Cancellation Policy
Cancellation terms depend on the services booked.
Specific conditions will be provided at the time of booking.
Some deposits may be non-refundable.
Force Majeaure
We are not liable for failure to perform services due to events beyond our control, including:
Natural disasters
Government restrictions
Pandemics
Political instability
Intellectual Property
All content on this website (text, images, branding) belongs to Eli & Guy Travel Agency and may not be used without permission.
Governing Law
Contact
These terms are governed by the laws of Botswana.
For any questions, contact: