Refund Policy
At Eli & Guy Travel Agency, all journeys are carefully designed and often involve third-party services such as lodges, guides, vehicles, and community-based experiences. For this reason, our refund policy depends on the nature of each booking.
Deposits
A deposit may be required to confirm your booking.
Deposits are generally non-refundable, as they are used to secure services with local partners.
In some cases, partial refunds may be possible depending on supplier policies.
Cancellations by the Client
If you cancel your booking:
Cancellation fees may apply depending on the timing of the cancellation
Some services may be partially refundable, while others may be fully non-refundable
The closer to the travel date, the higher the cancellation costs are likely to be
Specific cancellation terms will be clearly communicated at the time of booking.
Cancellations by Eli and Guy Travel Agency
n the unlikely event that we must cancel or significantly modify your trip:
We will offer alternative arrangements where possible
If no suitable alternative is available, a partial or full refund may be offered depending on the services affected
Changes to Bookings
If you request changes to your itinerary:
We will do our best to accommodate them
Additional costs may apply depending on availability and supplier conditions
Force Majeaur
We are not responsible for cancellations, delays, or changes caused by events beyond our control, including:
Weather conditions
Natural disasters
Government restrictions
Health emergencies
Political or safety issues
In such cases, refunds depend on the policies of third-party providers.
Unused Services
No refunds will be provided for:
Unused services
Early departures
No-shows
Travel Insurance
We strongly recommend that all clients purchase comprehensive travel insurance that covers:
Trip cancellations
Medical expenses
Emergency evacuation
Contact
For any questions regarding cancellations or refunds, please contact: